We understand many of you are concerned about the email disclosure which happened over this weekend and no doubt have many questions. We would like to apologise unreservedly for the concern this has caused.
Our teams across the world have been working around the clock to protect your account security and make sure we are back on course. Our support team has already assisted many of our users and we are continuing to establish contact with everyone.
In the meantime, please see our blog post for further information about what happened, how we can assist you and some steps that you can take to improve your protection.
On 22 November 2019 at 12:00:05 UTC, BitMEX will be updating its indices across all products. The affected indices will be: .BXBT, .BETH, .BETHXBT, .BXRPXBT, .BBCHXBT, .BLTCXBT, .BEOSXBT, .BADAXBT and .BTRXXBT.
The updates will include new constituent exchanges and a change in index weights. These index weights are reviewed on a quarterly basis.
From today, the hypothetical values of the indices with the new weights will be published as the “NEXT” index family (Eg .BXBT_NEXT).
Effective 14 July 2019 at 21:00 UTC, BitMEX will temporarily remove Kraken from its indices in response to Kraken’s scheduled downtime. This scheduled downtime is expected to last for 3-8 hours and will affect the 7 BitMEX indices as detailed in the blog post. Traders should exercise caution. Kraken will be reintroduced once trading has resumed. We will announce their reintroduction 12 hours in advance.