No. BitMEX does not directly process fiat to Cryptocurrency conversions. All conversions are processed by our Fiat Gateway partners.

Currently, our fiat gateway partners include Banxa & Mercuryo.

Currently, the 36 fiat currencies supported are AED, ARS, AUD, BRL, CAD, CHF, CZK, DKK, EUR, GBP, GHS, HKD, IDR, INR, JPY, KES, MXN, MYR, NGN, NOK, NZD, PHP, PLN, QAR, SAR, SEK, SGD, THB, TRY, TWD, TZS, UAH, UGX, USD, VND, ZAR.

Currently, you can purchase XBT, ETH, USDT, APE, MATIC, LINK, AXS, UNI, SUSHI.

Yes, Each Fiat Gateway partner has their own currency-specific transaction limits. You will see these limits once you have selected a currency and input and amount you wish to purchase.

Visa & Mastercard credit/debit cards, Electronic fund transfers, and cash deposits (depending on the fiat currency).

The supported service providers may charge transaction fees for crypto purchases depending on the payment method you choose. You will see these fees once you have selected a fiat gateway partner to make your purchase. Fees subject to change.

The prices quoted on BitMEX are derived from prices provided by third-party service providers, and are for reference only. They may differ from your final quotes due to market movement or rounding errors. You will see your final quote price once you have selected the third-party provider for your purchase.

The cryptocurrency is usually deposited into your BitMEX account between 5 minutes to 3 hours after purchase. It may take longer, however, depending on blockchain network conditions and the service level of the particular service provider. For users that are using the third-party provider for the first time, cryptocurrency deposits may take up to one day.

You will need to be a KYC’d BitMEX user but you will not need to perform any additional BitMEX KYC to use this product. KYC will be required by each third-party provider that you choose to facilitate your purchase.

Banxa
You can track your order via the link provided in the email that has been sent to you.

Mercuryo
You can track your order via the link provided in the email that has been sent to you.

You will be required to reach out to the payment provider’s Customer Support team.

Banxa
The best way to reach out to Banxa Customer Support is by raising a support ticket on their website here. You can also view their FAQs here.

Mercuryo
You can get assistance from Mercuryo via their 24/7 online chat support for any of your queries. You can also view their FAQs here.

Users who purchase any crypto via our fiat gateway partner, Banxa, will not be charged any fees. This offer is applicable from 17 May 2022 12:00PM HKT and ends on 31 May 2022 11:59PM HKT.